Questions people ask us

We don’t — Bristol Flowers is an order-ahead delivery florist, so everything is arranged to order and delivered rather than sold from a shop counter. It’s how we keep every order considered rather than rushed.

Bristol and the surrounding area, with free delivery in Bristol on orders over £99. See our full delivery areas and fees for the detail.

As far ahead as you like — weeks or months is fine, especially for weddings and events. The minimum is 24 hours; there’s no maximum.

Bank transfer or card, arranged directly once we’ve confirmed your order. We don’t take payment through the website.

Of course — just let us know what you’d like the card to say (or to leave it blank), and we’ll handle the rest.

Yes, both — see our Weddings & Events page for how that works. For corporate or recurring orders, just get in touch and tell us what you need.

Tell us within 24 hours, ideally with a photo, and we’ll put it right — a replacement or a refund, whichever makes sense.

Yes — tell us when you order and we’ll do our best. If something isn’t in season or looking its best that week, we’ll say so honestly and suggest an alternative.